Bet365 is one of the most popular online gambling platforms in the UK, offering various betting options, from sports to casino games. However, there may come a time when you decide to delete your Bet365 account, whether due to a lifestyle change, wanting to control your gambling or simply because you no longer wish to use the platform.
It is a straightforward process to delete your bet365 account, but it’s important to follow the correct steps to ensure your account is closed properly.
Of course, you may just be about to embark on your bet365 journey instead! If that is the case, then check out the current bet365 Sport Welcome Bonus available on the site. You can earn up to £30 in Free Bet Credits simply by depositing and betting with £10 as a new customer!
Welcome Offer Significant Terms and Conditions
Full Terms and Conditions
- Available to new customers only. Make a qualifying deposit of £5* or more and claim the offer within 30 days of registering your account to qualify for 300% of that amount in Bet Credits, up to a maximum of £30* in Bet Credits. Once released, your Bet Credits will be held in your account balance and are non-withdrawable.
- To release your Bet Credits for use, you must place qualifying bets to the value of your qualifying deposit (capped at £10*) and they must settle within 30 days of claiming the offer. Only qualifying bets placed and settled after claiming the offer will count towards this requirement.
- PayPal, paysafecard and all other prepaid credit and debit cards, where available, cannot be used for either your qualifying deposit or any subsequent withdrawal of returns from Bet Credits stakes unless we have successfully verified an accepted form of your Identity Documents and you have entered a Postal Verification Code (PVC), or we have successfully verified two accepted forms of your Identity Documents. See condition 2 of full Terms and Conditions for details.
- Bets placed must meet certain conditions to count towards the release of your Bet Credits:
- Must contain at least one selection at odds of 1/5 (1.20) or greater.
- Only the largest cumulative stake on an individual selection within a market/fixture combination (either pre-match or In-Play) will count towards the settled bets requirement.
- Where a stake has been partially Cashed Out, only the remaining active stake will count.
- Where a bet has been edited using our Edit Bet feature, only the new stake on the new bet will count.
- Fully Cashed Out, Instant Games, Gaming, Free Bets, void bets, In-Play bets which are settled as a push or Fantasy Sports entries will not count.
- Your Bet Credits are non-withdrawable, and Bet Credits stakes are not included in any returns. Any returns from Bet Credits placed will be added to your Withdrawable Balance. Bet Credits cannot be used on certain products, offers/promotions and bet types. See full Terms and Conditions for details.
- Your Bet Credits will expire 7 days after they are added to your Bet Credits balance.
Qualifying
- Offer available to new customers registering on or after 12:00 UK Time on 2nd March 2023.
- Make a qualifying deposit of £5* or more to qualify for 300% of that amount in Bet Credits up to £30* in Bet Credits. Your qualifying deposit is your largest deposit (capped at £10*) made in the 7 days prior to you claiming the offer. PayPal, paysafecard and all other prepaid credit and debit cards, where available, cannot be used for either your qualifying deposit or any subsequent withdrawal of returns from Bet Credits stakes unless we have successfully verified an accepted form of your Identity Documents and you have entered a Postal Verification Code (PVC), or we have successfully verified two accepted forms of your Identity Documents.For more details on accepted Identity Documents, how to enter a PVC, or to upload your Identity Documents, simply log in to your account, go to the Account menu then My Account and select Verification .
- You must claim your offer within 30 days of registering your account.
- The maximum amount of Bet Credits that can be claimed is £30*. For example, a qualifying deposit of £20* will qualify for £30* of Bet Credits.
Releasing your Bet Credits
- Your Bet Credits will be held in your account balance and are non-withdrawable. To release your Bet Credits you must place qualifying bets with a total stake value equal to or greater than the value of your qualifying deposit (capped at £10*) and they must settle within 30 days of claiming the offer. Only qualifying bets placed and settled after claiming the offer will count towards this requirement.
- Your Bet Credits will normally be available to use within one hour of the qualifying settled bet requirement being met.
- You may have more than one Bet Credits offer available on your account at any one time. However, qualifying settled bets will only count towards releasing one of the offers. You may choose which offer is active within the My Offers section of the Account Menu.
- Any single bets placed at odds of less than 1/5 (1.20) will not count towards the release of your Bet Credits. In multiple bets at least one selection must have odds of 1/5 (1.20) or greater to count.
- bet365 does not allow the ‘backing of both sides’ of a market or betting on multiple selections within a market/fixture combination to unfairly manipulate the release of Bet Credits. Where there is more than one stake placed on a market/fixture combination, only the largest cumulative stake on an individual selection (either pre-match or In-Play) will count towards the settled bets requirement (if you have placed the same highest cumulative stake on more than one selection then only one will count towards the settled bets requirement). Any bets settled on other selections in the same market/fixture combination will not count towards the release of your Bet Credits. For example, if you have a £5 bet on Man Utd to beat Chelsea and an £8 bet on Chelsea to beat Man Utd on the Full Time Result market, only the stake on Chelsea will count towards the release of your Bet Credits (if both bets were for £5 then £5 would count towards the release of your Bet Credits). If you were to place a further £4 bet on Man Utd to beat Chelsea, this cumulative £9 stake will count towards the release of your Bet Credits and not the £8 stake on Chelsea. In addition, if you were to place bets on the Win and Each Way market on three horses in the same race, two for a £5 stake and another for an £8 stake, only the £8 stake would count towards the release of your Bet Credits. This restriction also applies to market/fixture combinations where the same market is available on multiple separate occasions within the same fixture (either pre-match or In-Play), for example Tennis Current Set Winner or Next Game. If you have a £5 bet on Jelena Ostapenko to win the 3rd game (Next Game) against Ons Jabeur, and have a further £2 bet on Jelena Ostapenko to win the 4th game (Next Game), both bets will count towards the release of your Bet Credits. However, if you were to place a £9 bet on Ons Jabeur to win the 5th game (Next Game) only that bet will count towards the settled bets requirement, as it is the highest stake on a selection in that market/fixture combination, and not the £7 staked on Jelena Ostapenko. This term is applied in conjunction with the other restrictions.
- Fully Cashed Out, Instant Games, Gaming, Free Bets, void bets, In-Play bets which are settled as a push and Fantasy Sports entries do not count towards the release of your Bet Credits. Where a stake has been partially Cashed Out, only the remaining active stake will count towards the release of your Bet Credits. Where a bet has been edited using our Edit Bet feature, the original stake will not count towards the release of your Bet Credits and only the new stake on the new bet will count.
- If you do not have qualifying settled bets to the value of your qualifying deposit (capped at £10*) within 30 days of claiming the offer, your Bet Credits will be forfeit and removed and the offer will be closed.
Using Bet Credits
- Your Bet Credits are non-withdrawable. Any returns from Bet Credits stakes will be added to your Withdrawable Balance but Bet Credits stakes are not included in any returns. For example, a £10 bet placed at odds of 2/1 (3.00) would give a return of £30 (£20 winnings plus £10 stake), whereas a £10 Bet Credits stake placed at odds of 2/1 (3.00) would give a net return of £20, as the £10 Bet Credits stake is not returned.
- Stakes can be funded in part by your Bet Credits and part with your Withdrawable Balance; however the Bet Credits element of the stake will not be included in any returns. For example, a £10 bet placed at odds of 2/1 (3.00) which was funded by £5 Bet Credits and £5 cash would give a net return of £25 (£20 winnings plus £5 cash stake) as the £5 Bet Credits stake would not be returned. If a bet is void and has had an opportunity to win (for example, in the event of a push), Bet Credits stakes will not be returned. If a bet is void and has not had an opportunity to win (for example, when a Goalscorer bet is placed on a player who does not then take part in the match), Bet Credits stakes will be returned.
- For the purpose of Cash Out, the value displayed will already have the Bet Credits stake removed and will be the actual return received if Cashed Out.
- Your Bet Credits cannot be:
- used as stakes on Tote (including other pool betting), Colossus bets, Lotto markets and Fantasy Sports entries;
- used as stakes on Bankers, If Bets, Reverse If Bets or Teasers.
- Your Bet Credits will expire 7 days after they are added to your Bet Credits balance. If additional Bet Credits are added to your Bet Credits balance within this 7 day period, the total Bet Credits balance will expire 7 days after the last addition.
- Bets placed using Bet Credits will not qualify for the following boosts:
General
- These terms and conditions are to be read in conjunction with our General Terms and Conditions .
- This offer is available in multiple currencies depending on your account preference and the specific information relating to minimum deposit and maximum Bet Credits currency equivalent values is stated here. These currency equivalent values are reviewed periodically against market rates and may be increased or decreased accordingly.
- This offer closes to new customers at 11:59 UK Time on 10th September 2024 and can only be claimed by customers who register prior to this time (must be claimed within 30 days of registration).
- This offer is only available to customers residing in Great Britain and Republic of Ireland.
- Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments, Free Bets, Bet Credits or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, bet365 may reclaim the enhanced payment, Free Bet, refund payment or Bet Credit element of such offers and/or void any bet funded by the Free Bet or Bet Credits. In addition, where there is evidence of such activity, bet365 may levy an administration charge on the customer up to the value of the Bet Credits, Free Bet, refund or enhanced payment towards the administrative costs incurred in identifying and taking action against the activity.
- bet365 may reclaim any bonus amount, Free Bets, Bet Credits, refund amount or enhanced payments that have been awarded in error.
- All customer offers are limited to one per person. If bet365 has reasonable grounds to suspect that the bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet.
- bet365 may, at any time, make minor amendments to this promotion to correct typographical errors or to improve on clarity or customer experience and may cancel this promotion for legal or regulatory reasons.
- Employees, officers and directors of bet365, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for the promotion. The same terms shall apply to the direct families of such persons.
However, if you do want to delete your bet365 account, here’s our step-by-step guide to doing so successfully.
Delete Your bet365 Account – A Step-by-Step Guide for UK Customers
Step 1: Log In to Your Bet365 Account
The first step to delete your Bet365 account is to log in. Visit the Bet365 website and enter your username and password to access your account. If you’ve forgotten your login details, you can use the “Lost Login” feature to recover your information.
Step 2: Navigate to the “Safer Gambling” Section
Once you’re logged in, click on your account profile icon, typically located at the top right corner of the page. From the drop-down menu, select “Safer Gambling.” Bet365 is committed to promoting responsible gambling, and this section offers various tools to help manage your gambling activity, including the option to close your account (Account Closure).
Step 3: Choose the “Account Closure” Option
In the “Safer Gambling” section, look for the option to close your account. This is listed under a subheading named “Account Closure“. Click on this option to proceed with the account closure process.
Step 4: Follow the Account Closure Instructions
After selecting the option to close your account, Bet365 will guide you through a series of steps to confirm your decision.
You can elect to delete your bet365 account for a specified duration ranging from one week, to indefinitely.
Or you can select to delete your bet365 account until a stated amount of time has passed.
You can also provide a reason for closing your account, such as concerns over gambling, financial reasons, or simply no longer being interested in the service. This feedback is optional but can be helpful for the platform to improve its services.
Step 5: Confirm Account Closure
Once you’ve provided the necessary information, Bet365 will ask you to confirm your decision to delete your bet365 account. Carefully read through any terms and conditions, as closing your account may result in the forfeiture of any bonuses or promotions you have not yet used. If you’re sure you want to proceed, click “Confirm” to finalise the closure of your account.
Step 6: Withdraw Remaining Funds
Before your account is closed, make sure to withdraw any remaining funds. Bet365 should provide instructions on how to withdraw your balance as part of the process to delete your bet365 account. If your account is closed with a remaining balance, you may need to contact Bet365’s customer support to arrange for a withdrawal.
Step 7: Contact Customer Support (Optional)
If you encounter any issues during the process to delete your bet365 account, or if you simply want to ensure that your account has been properly closed, you can contact Bet365’s customer support team. They are available via live chat, email, or phone, and can assist you with any questions or concerns you might have.
Not Sure You Want To Delete Your bet365 Account Permanently?
To Delete or Not To Delete…That is the question…
If you’re concerned about gambling and want to take a break rather than delete your bet365 account, Bet365 offers an extensive set of tools and controls you can use to help control your deposits, access and time spent on the site.
These tools are all part of the site’s extensive Safer Gambling section. A key part of the site which follows closely the guidelines to promote and offer responsible gambling to customers.
Some of the key tools you can use as an alternative to making the final decision to delete your bet365 account include:
My Activity
Use a My Activity dashboard of data that shows you clearly your time spent on the variety of bet365 sites across 7 days, 30 days or 12 months.
You can also discover your Online Account History, showing you the number of deposits and withdrawals made in a stated period.
Additionally, the Win/Loss history shows you all your bets made over a stated period and whether they were winners (and how much you won) or losers.
There is also a Net Deposits section, which shows you the balance between how much you have deposited at bet365, compared to how much you have withdrawn.
Deposit Limits
You can also use the Deposit Limit option to set up limits on how much you can deposit at bet365 across 24-hours, 7 days or 30 days.
The limits can be revised downwards at any time. But if you seek to increase the limits, any change will only be implemented 24-hours after it has been requested.
Reality Checks
Reality Checks are a series of reminders that will pop up on the bet365 site to show you how long you have been active in the current session on the site. You can set your Reality Check setting to a number of options of 10 minutes, 20 minutes, 30 minutes or an hour.
Time Out
A Time Out is an elective time where you break from playing with bet365, rather than delete your bet365 account. You can select how long and when you want the time out to run for.
Options include 24 or 48 hours, 7 days, 30 days, or you can select a custom time period for your time out.
When in a Time Out period, you cannot deposit or play on the bet365 sites, but you can withdraw cash from your balance.
Self-Exclusion
Self-exclusion allows you to temporarily block access to your account for a specified period, ranging from six months to five years.
During this time, you will not be able to log in, deposit funds, or place bets. This option can be a good alternative if you’re looking for a less permanent solution rather than to delete your bet365 account.
Final Thoughts – Do you want to delete your bet365 account?
If you delete your Bet365 account, it is a significant decision, particularly if you have been an active user of the platform.
Whether you’re stepping away from gambling for personal reasons or simply moving on to other interests, it’s essential to follow the correct procedures to ensure you delete your bet365 account securely and any remaining funds are withdrawn.
Remember that Bet365’s customer support team is always available to help you through the process to delete your bet365 account if needed.
However, remember if you delete your bet365 account indefinitely, then there is no getting it back.
